Shipping, Receiving & Ordering Policies

Free Shipping

On orders over $3000. Discount applied at checkout.

Discounted LTL Rates

Most of our orders are shipped using LTL (Less than Truckload) freight. Our tiered shipping system helps offset the higher costs of LTL freight, which we then pass on to you.

Smaller orders can at times be shipped by ground. If you are placing a small order, please use our contact form, or e-mail our support team for a quick free ground shipping quote.

Shipping Cost by Order Subtotal

Order Subtotal	Shipping Cost
Up to $499.99	$179
$500 – $999.99	$199
$1000 – $1999.99	$249
$2000 – $2999.99	$299
$3000+	Free

 

For returns and refunds please read: Returns and Refunds Policy

General Shipping Policies

•       Orders can not be changed once submitted. Our warehouses work around the clock to quickly process and ship orders. Please make sure that you triple check your order before you submit it online. Order changes are only allowed when there is an out of stock item on the order and the item is being replaced.

•       Hopewellcabinets.com uses third-party freight carriers and parcel delivery services. Carriers assume responsibility for the orders while in transit. All destinations must be tractor/trailer accessible, or Limited Access fees will be applied ($125).

•       RTA orders will be placed within 1 business day and ship within 3-7 business days (Monday thru Friday), depending on the cabinet line. Processing time does not include transit time. You can contact us before placing your order to get an accurate ship date.

•       Hopewellcabinets.com does not guarantee delivery dates and is neither liable nor responsible for unforeseen circumstances beyond its control, so please allow for potential delays in transit time or other delays caused by supply chain disruptions.

•       Customers are responsible for determining if assembled products will fit into the designated space in which they are intended to be installed.

•       Hopewell Cabinets will not hold orders once they are placed.

Ordering Policies

•       Cancelled orders are subject to a 25% restocking fee.

•       Changes to the original destination after ordering will be charged a change fee.

•       Accuracy of the shipping information is the sole responsibility of the customer. Customers will incur any additional costs or fees associated with errors in shipping information.

•       All orders placed on Hopewellcabinets.com website must be made by persons 18 years of age or older. Hopewellcabinets.com reserves the right to refuse service, remove or edit content, terminate accounts, or cancel orders at its sole discretion.

•       Customers are responsible for ensuring the accuracy of all orders.

Receiving Policies

Damaged or Missing Items

•       Shipping damage is obvious damage to the cartons or packing material and must be reported to the driver at the time of delivery. Note all such damage on the delivery receipt/bill of lading while the driver is present, and photograph it. Any damage that is not visible on the outside of the packaging is considered concealed (hidden) damage.

•       Concealed Damage — Inspect Immediately, Do Not Assemble: Please check your entire order for concealed damage as soon as possible after delivery. All concealed damage must be reported within 7 days. If you find damage on an RTA cabinet, DO NOT ASSEMBLE IT. Take pictures of the damage and contact us right away. If you assemble a damaged cabinet, you will not get credit for that item.

•       Damaged cabinet parts or an entire cabinet will be replaced at the manufacturer's discretion and received within 7 business days of the claim.

•       Customer must inspect the order for missing items. All missing items must be noted on the delivery receipt/bill of lading while the driver is present. Hopewellcabinets.com will not be held responsible for missing items not noted on the delivery paperwork at the time of delivery.

•       To submit a valid freight claim, any visible damages of any shipments or discrepancies with the shipment piece count must be noted on the Bill Of Lading, and damages must be photographed.

•       Customers should accept orders with visible shipping damages after noting the damages on the delivery paperwork. Doing so will facilitate the claims process and enable Hopewellcabinets.com to replace the damaged items more quickly.

Delivery

•       Most orders are palleted and delivered LTL (Less Than Truckload) via a third-party carrier. All destinations must be tractor/trailer accessible, or Limited Access fees will be applied ($125).

•       Sample doors and smaller orders may be delivered via UPS or FEDEX ground.

•       Once a shipment arrives at the final destination terminal, the third-party carrier will contact the customer to schedule a delivery. Failure to establish a delivery appointment with the carrier will result in the carrier charging storage fees until the delivery can be made.

•       Customer (or authorized representative) must be present to accept delivery and must be 18 years of age or older.

•       LTL Residential delivery is defined as CURBSIDE DELIVERY.

•       Deliveries will NOT be brought into a customer's home. The customer is responsible for transporting items from the street into the property.

•       In certain instances, assisting the freight carrier's driver with some off-loading from the truck may be necessary.

•       Bills of lading include the number of cartons which may not coincide with the number of items on the order as some items are packaged together. You must check that all items on the order have been received before signing the paperwork.

•       Paperwork must include signatures of both the customer and the driver. Customers have the right to demand the driver wait until an inspection for visible damages is complete.

•       Shipping charges cover ONE delivery attempt. The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances.