General Shipping Policies

For returns and refunds please read: Returns and Refunds Policy

• Orders can not be changed once submitted. Our
  warehouses work around the clock to quickly process and ship orders. Please
  make sure that you triple check your order before you submit it online. Order
  changes are only allowed when there is an out of stock item on the order and
  the item is being replaced.
• Hopewellcabinets.com uses third-party freight carriers
  and parcel delivery services. Carriers assume responsibility for the orders
  while in transit. All destinations must be tractor/trailer accessible,
  or Limited Access fees will be applied ($125).
•  RTA orders will be placed within 1 business day and
  ship within 3-7 business days (Monday thru Friday), depending on the cabinet
  line. Processing time does not include transit time. You can contact us before
  placing your order to get an accurate ship date.
• Hopewellcabinets.com does not guarantee delivery dates
  and is neither liable nor responsible for unforeseen circumstances beyond its
  control, so please allow for potential delays in transit time or other delays
  caused by supply chain disruptions.
• Customers are responsible for determining if assembled
  products will fit into the designated space in which they are intended to be
  installed.
• Hopewell Cabinets will not hold orders once they are
  placed.

Ordering Policies

• Cancelled orders are subject to a 25% restocking
  fee.
• Changes to the original destination after ordering will
  be charged a change fee.
• Accuracy of the shipping information is the sole
  responsibility of the customer. Customers will incur any additional costs or
  fees associated with errors in shipping information. 
• All orders placed on Hopewellcabinets.com website must
  be made by persons 18 years of age or older.
• Hopewellcabinets.com reserves the
  right to refuse service, remove or edit content, terminate accounts, or cancel
  orders at its sole discretion.
• Customers are responsible for ensuring the accuracy of
  all orders.

Receiving Policies

Damaged or Missing Items

• Shipping damage is obvious damage to the cartons
  or packing material and must be reported to the driver at the time of
  delivery. Note all such damage on the delivery receipt/bill of lading while
  the driver is present, and photograph it. Any damage that is not visible on the
  outside of the packaging is considered concealed (hidden) damage.
• Concealed Damage — Inspect Immediately, Do Not
  Assemble: Please check your entire order for concealed damage as soon as
  possible after delivery. All concealed damage must be reported within 7
  days. If you find damage on an RTA cabinet, DO NOT ASSEMBLE IT. Take
  pictures of the damage and contact us right away. If you assemble a damaged
  cabinet, you will not get credit for that item.
• Damaged cabinet parts or an entire cabinet will be
  replaced at the manufacturer's discretion and received within 7 business days
  of the claim.
•  Customer must inspect the order for missing items. All
  missing items must be noted on the delivery receipt/bill of lading while the
  driver is present. Hopewellcabinets.com will not be held responsible for
  missing items not noted on the delivery paperwork at the time of delivery.
• To submit a valid freight claim, any visible damages of
  any shipments or discrepancies with the shipment piece count must be noted on
  the Bill Of Lading, and damages must be photographed.
• Customers should accept orders with visible shipping
  damages after noting the damages on the delivery paperwork. Doing so will
  facilitate the claims process and enable Hopewellcabinets.com to replace the
  damaged items more quickly.

Delivery

• Most orders are palleted and delivered LTL (Less Than
  Truckload) via a third-party carrier. All destinations must be tractor/trailer
  accessible, or Limited Access fees will be applied ($125).
• Sample doors and smaller orders may be delivered via
  UPS or FEDEX ground.
• Once a shipment arrives at the final destination
  terminal, the third-party carrier will contact the customer to schedule a
  delivery. Failure to establish a delivery appointment with the carrier will
  result in the carrier charging storage fees until the delivery can be made.
• Customer (or authorized representative) must be present
  to accept delivery and must be 18 years of age or older.
• LTL Residential delivery is defined as CURBSIDE
  DELIVERY.
• Deliveries will NOT be brought into a customer's
  home. The customer is responsible for transporting items from the street into
  the property.
• In certain instances, assisting the freight carrier's
  driver with some off-loading from the truck may be necessary.
• Bills of lading include the number of cartons which may
  not coincide with the number of items on the order as some items are packaged
  together. You must check that all items on the order have been received before
  signing the paperwork.
• Paperwork must include signatures of both the customer
  and the driver. Customers have the right to demand the driver wait until an
  inspection for visible damages is complete.
• Shipping charges cover ONE delivery attempt. The
  customer is responsible for any additional shipping and handling charges for
  delivery failure due to customer circumstances.