Shipping Policies

General Shipping Policies

For returns and refunds please read: Returns and Refunds Policy

• Orders can not be changed once submitted. Our warehouses work around the clock to quickly process and ship orders. Please make sure that you triple check your order before you submit it online.  Order changes are only allowed when there is an out of stock item on the order and the item is being replaced.
• Hopewellcabinets.com uses third-party freight carriers and parcel delivery services. Carriers assume responsibility for the orders while in transit. All destinations must be tractor/trailer accessible, or Limited Access fees will be applied ($125).
• RTA orders will placed within 1 business day and ship within 3-7 business days (Monday thru Friday), depending on the cabinet line.  Processing time does not include transit time.  You can contact us before placing your order to get an accurate ship date
• Hopewellcabinets.com does not guarantee delivery dates and is neither liable nor responsible for unforeseen circumstances beyond its control, so please allow for potential delays in transit time or other delays caused by supply chain disruptions.
  
• Customers are responsible for determining if assembled products will fit into the designated space in which they are intended to be installed.
• Hopewell Cabinets will not hold orders once they are placed.

Ordering Policies

• All orders placed on Hopewellcabinets.com website must be made by persons 18 years of age or older. Hopewellcabinets.com reserves the right to refuse service, remove or edit content, terminate accounts, or cancel orders at its sole discretion.
• Customers are responsible for ensuring the accuracy of all orders.
• Accuracy of the shipping information is the sole responsibility of the customer. Customers will incur any additional costs or fees associated with errors in shipping information.
• Cancelled orders are subject to a 25% restocking fee.  

Receiving Policies

• Most orders are palleted and delivered LTL (Less Than Truckload) via a third-party carrier. All destinations must be tractor/trailer accessible, or Limited Access fees will be applied ($125).
• Sample doors and smaller orders may be delivered via UPS or FEDEX ground.
• Once a shipment arrives at the final destination terminal, the third-party carrier will contact the customer to schedule a delivery. Failure to establish a delivery appointment with the carrier will result in the carrier charging storage fees until the delivery can be made.
• Customer (or authorized representative) must be present to accept delivery and must be 18 years of age or older.
• LTL Residential delivery is defined as CURBSIDE DELIVERY.
• Deliveries will NOT be brought into a customer’s home. The customer is responsible for transporting items from the street into the property.
• In certain instances, assisting the freight carrier’s driver with some off-loading from the truck may be necessary.
• To submit a valid freight claim, any visible damages of any shipments or discrepancies with the shipment piece count must be noted on the Bill Of Lading. Damages must be photographed. The driver must provide the recipient with an exception number from the carrier’s terminal before departing. All damages and/or missing items must be noted on the delivery receipt/bill of lading while the driver is present.
• Customer must inspect the order for missing items.
• Paperwork must include signatures of both the customer and the driver. Customers have the right to demand the driver wait until an inspection for visible damages is complete.
• Customers should accept orders with visible shipping damages after noting the damages on the delivery paperwork. Doing so will facilitate the claims process and enable Hopewellcabinets.com to replace the damaged items more quickly.
• Bills of lading include the number of cartons which may not coincide with the number of items on the order as some items are packaged together. You must check that all items on the order have been received before signing the paperwork.
• Hopewellcabinets.com will not be held responsible for missing items not noted on the delivery paperwork at the time of delivery.
• Concealed damages and missing items must be reported within 3 days. The customer is responsible for opening and inspecting the entire order within 3 days or any claims for concealed damages or missing items may be denied.
• Shipping charges cover ONE delivery attempt. The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances