All answers

Ordering & pricing

Can I make changes to my order?

Orders can not be changed once submitted. Our warehouses work around the clock to quickly process and ship orders. Please make sure that you triple check your order before you submit it online.

*Order changes are only allowed when there is an out of stock item on the order and the item is being replaced.

What if I need to cancel my order?

Cancelled orders are subject to a 25% restocking fee. Changing the delivery address after ordering also carries a change fee, so please double-check your address and your cabinet list before you submit.

What payment methods do you accept?

Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Shop Pay, Apple Pay, Google Pay and USDC.

What is the Low Price Guarantee?
Low Price Guarantee

Our Everyday Sale Prices are the lowest our manufacturers allow us to advertise.

If you find a lower price on any of our cabinets we will beat that price by 5%

Do you have contractor pricing?

Yes. Builders, contractors and industry professionals in our contractor program get free priority design service, extra discounts and a dedicated account manager.

Shipping & delivery

What does shipping cost?

Shipping is free on orders over $3,000; the discount is applied at checkout. Smaller orders ship by LTL freight at discounted tiered rates — see the chart on our shipping page. Small orders can sometimes ship by ground; contact us for a quick quote.

When will my order ship?

RTA orders are placed with the warehouse within 1 business day and ship within 3–7 business days, depending on the cabinet line. Transit time is extra. Assembled cabinets take about 3 weeks longer. Call us before you order for an exact ship date.

Will you bring the cabinets into my house?

No. LTL residential delivery is curbside. The carrier calls to schedule, someone 18 or older must be there to sign, and the address must be reachable by a tractor-trailer or a $125 limited-access fee applies. Shipping covers one delivery attempt.

Are door samples refundable?

Yes. Door samples are $7.99 and the cost is credited back when you buy cabinets. See all door samples.

Damage, missing items & returns

What if my delivery includes damaged cabinets?

If your order is received damaged, please notate any damages with the freight company on the delivery receipt when accepting the delivery and take photos of the damaged items. Most importantly, do not refuse the shipment. Submit a claim online with the photos of the damages or send them immediately to [email protected]. We will review and replace damaged pieces in a timely manner.

I am missing an item. What should I do?

It is important to count everything while the driver is present. In some cases, accessories may be packaged together, so don't always go by the packing slip. If something is missing, note it on the delivery receipt and contact us at: [email protected]

The box looked fine, but there was damage inside. What should I do?

This is concealed damage, and it can happen in transit without anyone knowing. Inspect every box as soon as possible after delivery and report concealed damage within 7 days. If an RTA cabinet is damaged, do not assemble it — take photos and contact us right away.

What is your return policy?

Please read our complete Return Policy . Returns are not accepted on assembled cabinets and custom wood hoods. There is a re-stocking fee for RTA cabinets and accessories. Please read all of our policies and measure your space carefully.

Assembly & cabinet details

RTA or assembled cabinets?

RTA stands for Ready To Assemble. These cabinets are flat-packed and shipped unassembled in boxes. Buying your cabinets RTA is a great way to save money on your project. Assembly videos and instructions are available here. It typically takes 15-30 minutes for each cabinet.

Assembled cabinets are identical cabinets delivered fully assembled. The assembly charge is $59 per cabinet. Assembled cabinets take an additional 3 weeks for delivery. Please read our entire shipping policy.

How do I assemble RTA cabinets?

Please visit our assembly help page for written instructions and links to videos.

Do any of your cabinets contain particle board?

No.

How is the interior of the cabinets finished?

Our framed cabinetry comes standard with UV-coated natural interiors. Glassdoor “GD” cabinets have interiors that are painted or stained to match the exterior.

Do I need a finished panel for exposed cabinet ends?

No, all of our framed cabinets come with finished exteriors. The sides of the cabinets are 1/4” in from the end of cabinet frame to allow scribe and flushing cabinet runs. Skin panels can be purchased to create a flush finish. Decorative end panels can be purchased to create a higher-end finish look.

Will the cabinets support a granite top?

Our plywood core construction for all of our cabinets ensures the strength required to support granite, concrete, or any other countertop material that you may select. No additional cabinet reinforcement is required. For any brand cabinet, including ours, overhangs should be limited to 12” or less. Larger overhangs will need support.

How much weight can the dovetail drawers hold?

Our framed cabinet drawers have a weight capacity of 70 lbs.

Which warranty covers my cabinets?

US Cabinet Depot and CNC cabinets carry a limited lifetime warranty. Premier Collection cabinets carry a limited 5-year warranty. Read the full warranties.

Free design service

Do you charge for room design?

Designs and revisions are free with no obligation to make a purchase.

Can Hopewell Cabinets measure my space?

Sorry, we can not. You can call or email us for assistance with measuring your space. You can also download our easy measuring help form.

What measurements do I need to provide?

A basic sketch of the room is a great start. If you need help, download our measurement help form.

How far in advance should I start working with a designer?

We recommend that you begin working with a designer at least three weeks before cabinet delivery. More time is always better.

How can I speed up the design process?

Order a refundable door sample.

It is helpful to provide your designer with either a sketch, architectural plan, previous design plans or quotes ahead of the design process. If this is not available, measuring and filling out a design form is a great start. Pictures of the space help too.

Although it’s not required, our designers LOVE getting links or photos of spaces you like and any other inspiration you have.

How can I communicate with my designer?

Your designer will be available by either phone or email. Design inquiries can be sent to: [email protected]

Still stuck? A real person will answer.

[email protected] · (484) 369-0001