Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at [email protected].

All returns must be processed by the customer within 30 days of product receipt.

Only items that are properly packaged in the original box will be accepted as a return.

After receiving and inspecting returned items, Hopewellcabinets.com reserves the right to reject any return if items are not in original packaging.

Customers are responsible for the cost of the return shipping.

Returned items are subject to a 25% restocking fee.

Returned Accessories, defined as any product from our 'Accessories' section(s) throughout the website, are subject to a 50% re-stocking fee.

You can always contact us for any return question at [email protected].

Exceptions / non-returnable items

Assembled cabinets and custom hood orders are not able to be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded (less costs and fees where applicable) on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 20 business days have passed since we've approved your return, please contact us at [email protected].

Damage Claims

Please read the full Shipping, Receiving & Ordering Policies before filing a claim.

To file a claim, contact us at [email protected].

Shipping damage is obvious damage to the cartons or packing material and must be reported to the driver at the time of delivery, noted on the delivery receipt/bill of lading while the driver is present, and photographed. Any damage that is not visible on the outside of the packaging is considered concealed (hidden) damage.

Concealed Damage — Inspect Immediately, Do Not Assemble: Please check your entire order for concealed damage as soon as possible after delivery. All concealed damage must be reported within 7 days. If you find damage on an RTA cabinet, DO NOT ASSEMBLE IT. Take pictures of the damage and contact us right away. If you assemble a damaged cabinet, you will not get credit for that item.

Damaged cabinet parts or an entire cabinet will be replaced at the manufacturer's discretion and received within 7 business days of the claim.

The following information is required to properly file a claim:

Order number

Photographs of damages (concealed or otherwise)

Photos must be of the entire cabinet part/panel with damage visible (no close-ups necessary)

List of damaged items with a description of damages

If you discover damage after assembly or installation of the product(s), your claim will be denied. 

Warranty does not cover damage resulting from accidents during assembly, misuse, dirt, water, tampering, unreasonable use, improper installation, or servicing performed or attempted by unauthorized service agencies or units that have been modified or used for commercial purposes.