Shipping , Receiving Your Order & Returns

Free Shipping

 

• We offer free shipping on orders over $3000. Use Discount Code Freeshipping at checkout.

Ordering Policies

  • By using Hopewell Cabinets, you are responsible for maintaining the confidentiality of your account and password, and you agree to accept all responsibility for all activities that occur under your account. All orders placed on Hopewellcabinets.com website must be made by persons 18 years of age or older. You agree that all information that is entered into the system is true to the best of your knowledge. Hopewellcabinets.com reserves the right to refuse service, remove or edit content, terminate accounts, or cancel orders at its sole discretion.

  • Customers are responsible for ensuring the accuracy of all orders.

  • Accuracy of the shipping information is the sole responsibility of the customer. Customers will incur any additional costs or fees associated with errors in shipping information.

  • All orders must be paid in full to be processed.

  • Orders cancelled are subject to 25% restocking fee.

 

General Shipping Policies

  • Hopewellcabinets.com uses third-party freight carriers and parcel delivery services. Carriers assume responsibility for the orders while in transit.

  • RTA orders will processed within 1 business day and ship within 3-10 business days (Monday thru Friday), depending on the cabinet line.

  • Processing time does not include transit time.

  • Hopewellcabinets.com does not guarantee delivery dates and is neither liable nor responsible for unforeseen circumstances beyond its control, so please allow for potential delays in transit time or other delays caused by supply chain disruptions.

  • The website-generated shipping quote is not guaranteed, and Hopewell Cabinets reserves the right to modify shipping estimates at our discretion to account for changes in rates or fuel costs.

 

In addition to our regular ordering and shipping policies, we have some policies that apply to our assembled cabinet orders (all other ordering, shipping, and receiving terms and policies apply)…

Assembled Cabinet Ordering Policies

  • All assembled cabinets are made-to-order and can take up to twenty-one (21) business days to process, produce, and ship an order. Additionally, due to the method of shipping and delivery (see below for details), transit times will sometimes be extended depending on location and delivery scheduling.

  • If you use Hopewell Cabinets LLC you are agreeing that all information entered into the system is accurate and valid to the best of your knowledge. Hopewell Cabinets LLC reserves the right to refuse service, remove or edit content, or cancel assembled cabinet orders at its sole discretion.

  • Hopewell Cabinets LLC hours are Monday – Friday 8:00am – 6:00pm (EST) and Saturday 9:00am-2:00pm (EST). If you need us outside of those hours, our telephone number is 484-369-0001 or you can email support@hopewellcabinets.com for after-hours questions or concerns.

  • All online assembled cabinet and hood orders are final. It's the responsibility of the customer to verify the order and make sure that everything is correct. Please verify your items before placing your order.

  • Customers are responsible for determining if assembled products will fit into the designated space in which they are intended to be installed. Hopewell Cabinets is not responsible if an item cannot fit into a customer's home or space within the home.

  • All online assembled cabinet orders from Hopewell Cabinets LLC are custom orders so we WILL NOT accept order cancellations or returns.

  • All orders must be paid in full to be processed.

  • Hopewell Cabinets will not hold orders once they are placed. Our customers will be required to accept the delivery in the normal time period.

  • If for any reason an item is out of stock, you will be notified via email with the items backorder status and any available items to fit in its place. All unexpected backorder shipping charges will be prepaid by Hopewell Cabinets LLC. If an item is out of stock at the time you place the order, the customer will be responsible for the additional shipping charges that will apply.

  • The availability of our current products is constantly changing. Some vendors will discontinue a product that we are not aware of, thus forcing us to refund your order.

Assembled Cabinet Delivery & Shipping

Standard In-Home Delivery Service

  • The customer will be alerted via email once the cabinets have shipped from the manufacturer and are in transit to the final mile terminal from which the in-home delivery will be made. Once the cabinets have been received by the terminal, customers can expect notification via phone as well as email within 1-2 business days to arrange the in-home delivery date.

  • The delivery service provider will not schedule a delivery appointment nor have a record of the delivery until they have received the cabinets at the final terminal.

  • Customers must schedule AND accept delivery within 10 calendar days of receiving the order’s final terminal arrival notification. Failure to accept delivery of the order within the 12-day window will result in the assessment of storage fees of $25 per day per pallet position.

  • The customer will get an automated call the day/night before the delivery date at which point they will receive a 4-hour window delivery time-frame for the next day. The driver will also call the day of the delivery about 30 minutes to an hour before showing up at the house to confirm that the truck is on the way.

  • Customers are required to accept delivery of their order even if damaged. Accepting the order and reporting the damages via support@hopewellcabinets.com will help to expedite the process. As all sales are final, failure to schedule a delivery appointment or refusal of an order once arrived at the customer’s location does not release the customer of the obligation for the full price of the cabinet order.

 

Tractor Trailer Accessibility

  • All destinations must be tractor/trailer accessible, or Limited Access fees will be applied ($125).

  • For residential deliveries and deliveries requiring an appointment, the freight company will contact you 24 hours in advance to schedule the delivery (usually a 3-4 hour window).

  • Shipping charges cover ONE delivery attempt. The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances

  • The driver is only responsible for placing the pallet on the ground

 

Receiving Policies

  • Once a shipment arrives at the final destination terminal, the third-party carrier will contact the customer to schedule a delivery. Failure to establish a delivery appointment with the carrier will result in the carrier charging storage fees until the delivery can be made.

  • Customers are solely responsible for any/all storage fees incurred.

  • Customer (or authorized representative) must be present to accept delivery and must be 18 years of age or older.

  • Residential delivery is defined as CURBSIDE DELIVERY.

  • Deliveries will NOT be brought into a customer’s home. The customer is responsible for transporting items from the street into the property.

  • In certain instances, assisting the freight carrier’s driver with some off-loading from the truck may be necessary.

  • To submit a valid freight claim, any visible damages of any shipments or discrepancies with the shipment piece count must be noted on the Bill Of Lading. Damages must be photographed. The driver must provide the recipient with an exception number from the carrier’s terminal before departing.

  • Customer must inspect the order for visible damages or missing items.

  • All damages and/or missing items must be noted on the delivery receipt/bill of lading while the driver is present.

  • Paperwork must include signatures of both the customer and the driver. Customers have the right to demand the driver wait until an inspection for visible damages is complete.

  • Customers should accept orders with visible shipping damages after noting the damages on the delivery paperwork. Doing so will facilitate the claims process and enable Hopewellcabinets.com to replace the damaged items more quickly.

  • Bills of lading include the number of cartons which may not coincide with the number of items on the order as some items are packaged together. You must check that all items on the order have been received before signing the paperwork.

  • Hopewellcabinets.com will not be held responsible for missing items not noted on the delivery paperwork at the time of delivery.

  • Concealed damages and missing items must be reported within 48 hours. The customer is responsible for opening and inspecting the entire order within 48 hours or any claims for concealed damages or missing items may be denied.

 

Return Policies

  • Customers are encouraged to call Hopewell Cabinets to start the return process.

  • All returns must be processed by the customer within 30 days of product receipt. Any returns processed by the customer after 30 days will be issued store credit (less costs and fees where applicable).

  • Only items that are properly packaged in the original box will be accepted as a return.

  • After receiving and inspecting returned items, Hopewellcabinets.com reserves the right to reject any return if items are not in the proper condition.

  • Customers are responsible for the cost of the return shipping.

  • Returned items are subject to a 25% restocking fee.

  • Refunds (less costs and fees where applicable) will be issued within 30 days of return receipt and inspection of the items.

  • Assembled cabinet and hood orders are not able to be returned. Please refer to the Assemble Cabinets Policy

  • Returned Accessories, defined as any product from our 'Accessories' section(s) throughout the website; are subject to a 50% re-stocking fee

Claims Policies

  • To File a Claim, contact us at support@hopewellcabinets.com

  • Concealed damages and missing items must be reported within 48 hours. The customer is responsible for opening and inspecting the entire order within 48 hours or any claims for concealed damages may be denied.

  • The following information is required to properly file a claim:

  • Order number

  • Copy of signed delivery paperwork notating damages (if visible upon receipt)

  • Photographs of damages (concealed or otherwise)

  • Photos must be of the entire part/panel with damage visible (no close-ups necessary)

  • List of damaged items with a description of damages

  • It can take between 7 - 10 business days before your replacement parts are shipped.

  • Replacement parts will not be sent out if the cabinets/vanities are already assembled and/or installed with the exception of doors. If you discover damage after assembly or installation of the product(s), your claim will not be honored/denied. If you have glued, pinned, stapled, or altered the product in any way & are unable to detach the damaged part or piece, we will not replace the entire cabinet.

  • This warranty does not cover damage resulting from accidents during assembly, misuse, dirt, water, tampering, unreasonable use, improper installation, or servicing performed or attempted by unauthorized service agencies or units that have been modified or used for commercial purposes.

•Hopewell Cabinets reserves the right to change its shipping policies and requirements at any time prior to purchase.

Disclaimers

Website Imagery Disclaimer: Customers are strongly encouraged to order a sample to ensure the color, finish, and style are exactly what the customer wishes to order. Hopewellcabinets.com is not responsible for items ordered based solely on the imagery on our website and reserves the right to reject a return or a claim based on dissatisfaction with color, finish, or style if a customer fails to order a sample before placing their main product order.

Natural Wood Disclaimer: Variations in color, grain, and other growth phenomena are a natural characteristic of wood. Changes in color on finished wood can occur due to exposure to light and other environmental factors. These variations and color changes are not deemed defective and therefore are not covered in the claims process or under our warranty

Finishes/Glazes/Distressing Disclaimer: Variations in our cabinetry's hand-applied finishes and glazes are not considered to be defects in material or workmanship.

The stain and paint that we sell have been expertly matched by Sherwin Williams to match the finish on your cabinets. It is intended for touchups. HopewellCabinets.com is not responsible for touch-up paint that is used on unfinished wood or anything other than touch-up as the finished product may not be an exact match. Wood species, grain, and porousness can contribute to the failure of finish matching. Hopewellcabinets.com will provide the matching Sherwin Williams formula to one of our cabinet finishes if requested. However, it is not responsible for the accuracy of the mixture that Sherwin Williams provides.

Changes to Finishes or Product Design Disclaimer: Hopewell Cabinets may modify the product due to supplier availability and as changes or improvements are implemented but is under no obligation to make these changes to previously manufactured products. If a warranty claim is filed after a product or finish becomes obsolete or is discontinued, Hopewellcabinets.com reserves the right to honor the warranty in the following ways:

  • To replace the affected component with a new component of the same style if available.

  • To replace the affected component with any other component(s) to achieve a similar appearance with a style that is comparable in appearance, color, design, or construction based on current product offerings.