Frequently Asked Questions & Other Information

Designs and revisions are absolutely free with no obligation to make a purchase.
To assist our designers in helping you layout your kitchen, it is helpful for them to reference an architectural plan, CAD model, previous design plans or quotes. If you do not have this information, simply filling out our measure form is often enough to help our designer get started. Ceiling Height, Wall Lengths, Distance to opening trim (windows and doors) are most important. One of our designers can talk you through the process if you need help. Contact US
It is recommended that you begin working with a designer between two weeks and two months before your project is scheduled to begin. This will give your designer enough time to provide you a layout as well as account for lead time in shipping your cabinets.
You can speed up the design process by reviewing the cabinet lines we offer and having a sense of which lines interest you. Ordering sample doors in advance can assist with this selection. Also, it is helpful to provide your designer with either a architectural plan, CAD model, previous design plans or quotes ahead of the design process. If this is not available, measuring and filling out a design form is a great start.
We also recommend creating a list of the things you like about your current space as well as things you don’t like. In addition, it’s helpful to share your “pain” points, project goals, and wish list with your designer.
Although it’s not required, our designers LOVE getting links or photos of spaces you like and any other inspiration you have! Be prepared to share your Instagram, Pinterest, and Houzz folders if you have them.
We currently do not offer a kitchen measuring service. Please use our measure form for assistance in measuring your kitchen. If you need assistance measuring you can email us: design@hopewellcabinets.com
Your designer will be available by either phone or email. Design inquiries can be sent to: design@hopewellcabinets.com

RTA stands for Ready To Assemble. These cabinets are flat packed and shipped unassembled in boxes. Assembled cabinets are, well, assembled. Buying your cabinets RTA is a great way to save money on your project. Assembly videos and instructions are available. It is not difficult to assemble cabinets even for beginners. It typically takes 15-30 minutes for each cabinet and the process goes faster once you have done a few.
Some people do, but most people don't. It is really simple to assemble them and doesn't require any experience. Please visit our assembly page for written instructions and links to videos.
No we do not install cabinets at this time.
Framed Capital Collection
Our framed cabinetry comes standard with UV-coated natural interiors. Glassdoor “GD” cabinets have interiors that are painted or stained to match the exterior.
Altaeuro Full Access Frameless
Our Altaeuro cabinets feature a grey linen thermo-fused melamine inside and out.
Framed Capital Collection
No, all of our framed cabinets come with finished exteriors. Sides of cabinets are 1/4” in from the end of frame to allow scribe and flushing cabinet runs. Skin panels can be purchased to create a flush finish. Decorative end panels can be purchased to create a higher-end finish look.
Our plywood core construction for all of our cabinets ensures the strength required to support granite, concrete, or any other countertop material that you may select. No additional cabinet reinforcement is required. For any brand cabinet, including ours, overhangs should be limited to 12” or less. Larger overhangs will need support.
Framed Capital Collection
Our framed cabinet drawers have a weight capacity of 70 lbs.
Most of our cabinets and vanities come with a piece of toe kick (nailing block), which is not decorative. We recommend buying toe kicks to create a uniform look along cabinet runs.
All of the RTA kitchen cabinet lines have universal doors, which can be switched from left to right hinged based on need.

If your order is received damaged, please notate any damages with the freight company on the delivery receipt when accepting the delivery and take photos of the damaged items. Most importantly, do not refuse the shipment. Submit a claim online with the photos of the damages or send them immediately to support@hopewellcabinets.com. We will review and replace damaged pieces in a timely manner.
It is important to count everything while the driver is present. In some cases, accessories may be packaged together, so don't always go by the packing slip. If something is missing, note it on the delivery receipt and contact us at: support@hopewellcabinets.com
This is considered concealed damage, and can happen in transit without anyone knowing. This is why it is important to inspect each box within 48 hrs. If you discover concealed damage, please report it immediately.
Please read our complete Return Policy. Returns are not accepted on assembled cabinets and wood hoods. There is a re-stocking fee for RTA cabinets and accessories. Please read our policies and measure carefully.
Orders can not be changed once submitted. Our warehouses work around the clock to quickly process and ship orders. Please make sure that you triple check your order before you submit it online.
*Order changes are only allowed when there is an out of stock item on the order and the item is being replaced.
Yes! Learn all about our Cabinet Warranties

RTA stands for Ready To Assemble. These cabinets are flat packed and shipped unassembled in boxes. Assembled cabinets are, well, assembled. Buying your cabinets RTA is a great way to save money on your project. Assembly videos and instructions are available. It is not difficult to assemble cabinets even for beginners. It typically takes 15-30 minutes for each cabinet and the process goes faster once you have done a few.
What your designer will tell you is that costs are based on several factors involving both cabinetry and the overall project. Cabinetry prices are determined by the number of cabinets in a project, the size of each cabinet, door style, finish (e.g. paint or stain), and wood species. Storage accessories placed within your cabinetry can also elevate the cost of a project.
Cabinet lines also vary in pricing. Assembled cabinets cost more than RTA. Switching to RTA is great way to save money with “sweat equity” (And there is not that much sweat in assembling cabinets!) Your designer will explain the options available in each cabinet line, and present options that look beautiful, achieve your design goals, and stay within your budget. Cabinet lines vary in cost due to construction techniques, the variety and complexity of finishes, the number of door styles available, the variety of species offered, and production technology. You can request a quote at any time during the design process.
Designs and revisions are absolutely free with no obligation to make a purchase.
No we do not install cabinets at this time.
Framed Capital Collection
Our framed cabinetry comes standard with UV-coated natural interiors. Glassdoor “GD” cabinets have interiors that are painted or stained to match the exterior.
Altaeuro Full Access Frameless
Our Altaeuro cabinets feature a grey linen thermo-fused melamine inside and out.
Our plywood core construction for all of our cabinets ensures the strength required to support granite, concrete, or any other countertop material that you may select. No additional cabinet reinforcement is required. For any brand cabinet, including ours, overhangs should be limited to 12” or less. Larger overhangs will need support.
Framed Capital Collection
Our framed cabinet drawers have a weight capacity of 70 lbs.
Unfortunately we do not sell countertops. While we would love to offer countertops for our customers, we have found that it is more cost effective for customers to find countertops locally.
No way!
For cabinets requiring hinge choices, a form will pop up asking if you want the cabinet hinge on left or right side. For Blind Cabinets, you will be asked which opening to install the door and if you want left or right hinge placement.